The Seller offers products for sale on slamp.com, and its e-commerce services are available exclusively to its end users, namely “Consumers.”
“Consumer” means any individual acting for purposes outside their trade, business, or profession. If you are not a consumer, please refrain from purchasing any products on slamp.com.
The Seller reserves the right not to process orders received from users who are not “Consumers,” who are already debtors of the company, or any other order not in line with the Seller’s commercial policy.
These Terms and Conditions of Sale (together with the documents referred to herein) govern the offer, transmission, and acceptance of purchase orders for products on slamp.com between users of slamp.com and the Seller.
The Terms and Conditions of Sale do not govern the provision of services or the sale of products performed by third parties found on slamp.com via links, banners, or other hyperlinks. Before submitting orders and purchasing products and services from such third parties, you are advised to review the third party’s terms and conditions, as the Seller cannot in any case be held responsible for the provision of services by third parties or for the execution of commercial transactions between users of slamp.com and third parties.
GENERAL TERMS AND CONDITIONS OF ONLINE SALE
Scope of Application
These general terms and conditions of online sale (“General Terms”) apply to all sales contracts concluded between Slamp S.p.A., with registered office at Via Vaccareccia 12/14, Pomezia (RM) (“Company”), and the user, defined pursuant to Article 3 of Legislative Decree No. 206/2005 (“Consumer Code”) as a consumer, i.e., a natural person acting for purposes unrelated to entrepreneurial, commercial, craft or professional activity (“User”), based on orders submitted electronically through the website slamp.com (“Website”). Reading and completing a purchase entails the explicit and implicit acceptance of these General Terms of Sale by the consumer.
By declaring acceptance of these General Terms when purchasing a product on the Website, the User undertakes to comply with these General Terms. The User may not purchase products through the Website in the event of failure to accept these General Terms.
The General Terms and the related sale apply only to subjects with billing and shipping addresses within Italian territory, including islands.
Amendments to the General Terms
The Company reserves the right to make changes from time to time to these General Terms, where such changes are necessary to ensure compliance with new legal provisions, for technical reasons, to adapt them to the Company’s sales models, or to better protect the rights of the Parties. The most recent version of the General Terms is published from time to time on the Website. In any case, each purchase is subject to the version of the General Terms in force at the time the related order is submitted.
Account Creation
To proceed with the purchase of products available on the Website, the User must log in with their authentication credentials previously obtained by creating an account in their name on the Website, or create a new account.
To create a new account, the User must correctly complete the registration form fields, truthfully entering all the required data (including, but not limited to: name, surname, email address, and password), acknowledge the privacy policy available on the Website, provide any additional consents, and confirm the registration.
When creating an account, the User acknowledges and accepts that Website login credentials are personal and must not be shared or transferred to third parties. The User undertakes to keep their password secret and to promptly notify the Company in the event of unauthorized account use, or loss or theft of login credentials, by sending written notice to the Company at the addresses indicated in Article 16, with a detailed explanation of the occurrence and a copy of their identity document. Upon receiving such notice, the Company will block the User’s access credentials and provide new ones. The Company assumes no liability for any loss or damage resulting from the User’s failure to securely store their password or notify the Company of unauthorized use, loss, or theft. The User bears full responsibility towards the Company for any loss and/or damage resulting from unauthorized use of their account.
Account registration is free of charge, except for the cost of the Internet connection used to access the Website, according to the rates and conditions applied by the User’s provider. Purchasing a product on the Website entails the obligation for the User to pay the Company the price due for that product.
Following registration, the User will receive an email at the address provided during the registration process.
The User may cancel their account at any time by sending an email to the Company at the address indicated in Article 16. Upon receipt of such notice, all contractual relations between the User and the Company – except for purchase orders already submitted before the cancellation request – shall be deemed terminated, and the User’s username and password shall be deleted.
Conclusion of the Purchase Contract
The User must select products and add them to the cart, with the option to modify or delete the cart content at any time before submitting the purchase order.
Submitting a purchase order through the Website constitutes a binding purchase offer regarding the selected products and thus the conclusion of a purchase contract, which will be fully governed by these General Terms (“Contract”), expressly accepted by the purchaser.
Before confirming the purchase order, the User must review the order summary to ensure that all information provided is correct. Any data entry errors may be corrected using the edit functions on the Website. The User cannot cancel the order once it has been marked as “confirmed.” However, the User may formally request the return procedure and related refund once the order has been received.
Once the purchase order has been submitted, the Company sends the User a confirmation email acknowledging receipt of the order, containing the order number and details of the purchase made (“Acknowledgment of Receipt”). The Acknowledgment of Receipt constitutes acceptance of the purchase order.
The User must keep the order number provided in the Acknowledgment of Receipt for any future communication with the Company.
Product Selection
The User may only purchase products listed in the catalog published on the Website and available at the time the User places the purchase order. The product catalog may be periodically updated by the Company, which therefore provides no guarantee regarding the continued availability of a product nor the availability of all versions of each product/color included in the catalog.
Each product is accompanied by a descriptive sheet of its main features. The images and colors of the products shown in the descriptive sheets may not correspond exactly to the actual ones, due to the settings of the IT systems or devices used by the User to view the Website. Therefore, the published images are indicative within normal tolerance limits.
The products on the Website are available while supplies last. If the selected product is not available, despite being selectable, the Company will promptly inform the User by email at the address provided by the User. In case of permanent unavailability of the product, the Company may propose to the User the termination of the Contract and the refund of the amount already paid, including any shipping costs, if applicable.
Product Prices
Sales prices are expressed in EUR and include VAT.
The sales prices applicable to the User are those published online at the time the purchase order is submitted. Such prices may be subject to change without notice. It is the User’s responsibility to verify the final price before submitting the purchase order.
All product prices on the Website do not include shipping, which may be offered as an additional free service. Shipping can only be carried out within Italian territory, including islands.
Payments; Invoicing; Refunds
The payment methods available to the User are listed below:
Credit card (Visa, Mastercard), PayPal, and bank transfer to the following financial institution:
IBAN: IT56G0306922000100000016482
Bank: INTESA SANPAOLO S.P.A.
ABI: 03069
CAB: 22000
BIC: BCITITMM
Address: Via Roma, 1, Pomezia (00071)
Payments; Invoicing; Refunds
For each purchase made through the Website, the Company sends the User the related payment receipt together with an Order Confirmation summarizing the purchase made.
The Company reserves the right not to accept the purchase order if payment authorization is not granted by the relevant operator via one of the payment methods provided under Article 8.1.
If the User chooses payment by bank transfer, upon completion of the order they will receive an email containing the bank details of Slamp S.p.A. The order will be held for 5 days. If within that period the transfer has not reached Slamp S.p.A.’s bank account, the order will be considered cancelled. Only after successful payment will the product be shipped.
Any refunds of amounts paid by the User to the Company will be made using the same payment method used by the User for the purchase. Refunds will be processed within the timeframes and in the manner provided by the operator of that payment instrument.
Shipping and Delivery of Products
Products purchased on the Website are delivered to the shipping address indicated by the User during registration on the Website or when purchasing the product. Delivery is made via contracted couriers.
When the products are handed over to the courier, the User receives a confirmation email from the Company expressly indicating the name of the courier used, the estimated delivery time, and the tracking code, enabling the User to monitor the shipment at all times (“Shipping Confirmation”). The shipping date coincides with the date on which the products are entrusted to the courier in charge of delivery.
Products can be delivered exclusively within Italy, including the islands. Delivery times are indicative and not strictly binding on the Company.
The Company may deliver products ordered with the same order by partial, staggered shipments, provided the products can be used separately. In such cases, the Company bears any additional shipping costs related to those deliveries. In any event, partial delivery is deemed valid and does not entitle the User to refuse delivery or to claim damages or indemnities.
Upon delivery, the User must check that (i) the number of packages corresponds to that indicated on the transport documents and (ii) the packaging is intact and shows no signs of damage, tampering, or alteration. If this check is not successful, the User must immediately raise the appropriate objections with the courier, either refusing the product or accepting it with written reservation on the transport document. The User must also inform the Company of the occurrence by contacting Customer Service within no later than 8 (eight) days from the delivery date.
Late Delivery
Where a Contract has been concluded and a supplier of the Company does not deliver the products and/or components ordered by the User to the Company within the agreed terms, the delivery terms to the User shall be extended by up to 30 (thirty) days from the conclusion of the Contract.
In accordance with Article 61 of the Consumer Code, if the Company does not deliver the products within the agreed term or within the term referred to in Article 10.1, the User may invite the Company to deliver within an additional period appropriate to the circumstances. If that additional period expires without delivery, the User is entitled to terminate the Contract, without prejudice to the right to compensation for damages.
Collection of Products
If delivery cannot be completed due to the User’s absence during the attempts provided for by the courier’s procedure, the courier will store the products at its warehouse until collection by the User and in any case within the period indicated in the attempted delivery notice left for the User. If the products are not collected within that period, they will be returned to the Company. In such case, the Contract shall be deemed lawfully terminated pursuant to Article 1456 of the Italian Civil Code by sending written notice to the User by email, and the related purchase order will be cancelled. Within the following 15 (fifteen) days, the Company will refund the price paid by the User for the purchased products, without prejudice to deducting the costs incurred for shipping and without prejudice to further damages, where the shipment was correctly sent to the address indicated by the customer.
Following the notice referred to in Article 11.1, any User wishing to request delivery of previously ordered products must place a new purchase order, without prejudice to the Company’s right to refuse such order.
User Representations and Warranties
The User represents and warrants that:
The User undertakes to hold the Company harmless and indemnified from any liability, action, cost, expense, and claim that may arise from the User’s breach of the representations and warranties under Article 12.1, without prejudice to the Company’s right to terminate the Contract with immediate effect pursuant to Article 1456 of the Italian Civil Code.
Statutory Warranty of Conformity
Products sold and correctly paid for via the Website benefit from the statutory warranty of conformity provided for by Articles 128 et seq. of the Consumer Code (“Statutory Warranty”).
The Company is obliged to deliver to the User products that conform to the Contract.
The Company is liable to the User for any lack of conformity existing at the time of delivery, provided that the lack of conformity manifests itself within 2 (two) years from delivery. The User loses the rights related to the Statutory Warranty if they fail to report the lack of conformity to the Company within 2 (two) months from the date on which they discovered it, by contacting Customer Service in the manner indicated in Article 16; such notice must contain an accurate and complete description of the alleged defects. In this case, Customer Service must acknowledge the User’s communication and provide instructions for shipping the defective product, which will be at the Company’s expense. The Company may ask the User to attach to the product for which they intend to rely on the Statutory Warranty the payment receipt or any other document.
The User may request, at their discretion, repair or replacement of the product at no cost, unless the chosen remedy is objectively impossible or excessively burdensome compared to the other.
If, after collecting the product, the Company verifies that the reported lack of conformity actually exists, any transport, repair or replacement costs shall be borne by the Company. Otherwise—if the Company verifies that the reported lack of conformity does not exist or that the conditions for the Statutory Warranty do not apply—the Statutory Warranty shall not operate and all costs related to verifying the alleged lack of conformity shall be borne by the User; in such case the Company will inform the User.
The User acknowledges and accepts that defects or damage resulting from accidental events or from the User’s responsibility, from use of the products not in accordance with their intended purpose, or from normal wear and tear are not covered by the Statutory Warranty.
The warranty does not apply to products or services provided or delivered free of charge, as gifts or under any other gratuitous title.
The 24-month warranty is reserved for the consumer, a natural person acting for purposes unrelated to entrepreneurial, commercial, craft, or professional activity.
Right of Withdrawal
The User has the right to withdraw from the contract, without giving reasons, within 14 days. The withdrawal period expires 14 (fourteen) days from the day of conclusion of the Contract or from the day on which the User or a third party designated by the User, other than the carrier, acquires physical possession of the products. Where the User has purchased multiple products with a single order, the withdrawal period expires 14 days from the day on which the User or a third party, other than the carrier and designated by the User, acquires physical possession of the last product.
To exercise the right of withdrawal, the User must clearly declare their intention to withdraw from this Contract by informing the Company by initiating the return procedure in their reserved area on slamp.com or by contacting customer service at shop@slamp.it, which will send the User a return form to be completed. Upon receiving the withdrawal request, the Company will promptly email the User an acknowledgment of receipt, after verifying that the withdrawal period is valid.
Without prejudice to Articles 14.6, 14.7 and 14.8 below, in the event of withdrawal, the User will be reimbursed for all payments made to the Company, except for any additional costs resulting from the User’s choice of a delivery method other than the least expensive standard delivery offered by the Company, without undue delay and in any case no later than 14 (fourteen) days from the day the goods return to the warehouse, are inspected and subsequently deemed suitable for refund. Refunds will be made using the same payment method used for the initial transaction, unless the User has expressly agreed otherwise; in any case, the User shall not incur any fees as a result of such refund.
Unless the Company has offered to collect the products itself, the User must return or deliver the products to the Company or to the contracted couriers without undue delay and in any case within 14 (fourteen) days from the day on which the User informed the Company of their withdrawal. The deadline is met if the User sends back the products before the 14-day period expires, to the following addresses:
SLAMP S.p.A.
Via Vaccareccia 12/14
00071 Pomezia (RM)
Return shipping costs are borne by the User, unless the Company has, at its discretion, agreed in writing to bear such costs. The Company may withhold the refund of the product price until it has received the products or until the User has supplied evidence of having sent back the products, whichever is earlier.
The User must return products in intact condition with original tags not removed. Packaging must be suitable to protect the original wrapping from damage, writing, or labels.
All products must be returned in their original packaging. No refunds will be issued for products returned without their original packaging. Please do not damage the original packaging of the purchased products, which forms an integral part thereof.
In the event the User exercises the right of withdrawal, the Company may refuse the return or not fully refund the amounts paid for purchase for products lacking their tag, or whose essential and qualitative characteristics have been altered, or which have been damaged.
Personal Data Protection
The Company processes the User’s personal data for the purposes and in the manner specified in the Privacy Policy available on the Website at (https://www.slamp.com/it/informativa-privacy/).
Customer Service
Customer Service, which the User may contact for any information, to request assistance, or to submit return requests, is available at:
Slamp S.p.A., Via Vaccareccia 12/14, 00071 Pomezia (RM)
Tel: +39 06 91623926
Email: shop@slamp.it
Online Dispute Resolution
The User may use the platform established by the European Commission for the resolution of disputes relating to online sales contracts (“ODR Platform”). Through the ODR Platform, the User and the Company may resolve disputes relating to online purchases with the assistance of an impartial body. The ODR Platform is accessible at (https://ec.europa.eu/consumers/odr/main/?event=main.home.show).
Applicable Law and Jurisdiction
Any dispute relating to these General Terms and/or the Contract shall be governed exclusively by Italian law, with the express exclusion of any applicable international private law conventions. By express derogation from any provisions on venue or jurisdiction, the court with exclusive jurisdiction over any dispute shall be the Court of Rome.
